1. Introduction
Torres Farm Hotel & Resort respects your privacy and is committed to protecting the personal information you provide through our website, reservation forms, contact channels, and resort services.
By using this website or submitting personal information, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information necessary to process inquiries, reservation requests, event bookings, and guest services.
- Full name
- Email address
- Contact number
- Home or business address
- Preferred reservation dates
- Number and type of guests
- Accommodation or package preferences
- Special requests and event details
- Payment-related information when required
- Website usage and technical information
3. How We Use Your Information
Personal information may be used for the following purposes:
- Processing reservation and booking requests
- Responding to questions and concerns
- Confirming accommodation or event availability
- Providing guest support and resort services
- Sending booking updates and important notices
- Improving website functionality and guest experience
- Complying with legal and regulatory requirements
- Preventing fraud and unauthorized transactions
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No online transmission or storage system is completely secure. Guests should avoid sending sensitive information through unofficial communication channels.
6. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purpose for which it was collected, comply with legal requirements, resolve disputes, and maintain business records.
7. Your Rights
Subject to applicable law, you may request access, correction, updating, restriction, or deletion of your personal information.
You may also withdraw consent where processing is based on consent. Withdrawal may affect our ability to process a booking or provide certain services.
9. External Links
Our website may contain links to third-party websites or social media platforms. Torres Farm Hotel & Resort is not responsible for the privacy practices or content of those external services.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, legal obligations, or information-handling practices. Updates will be posted on this page with a revised date.
11. Contact Us
For privacy-related questions, requests, or concerns, contact Torres Farm Hotel & Resort through the official contact information below.