1. Acceptance of Terms

By accessing this website, submitting a reservation request, making a payment, or using the services of Torres Farm Hotel & Resort, you agree to these Terms and Conditions.

Guests who do not agree with these terms should not complete a booking or use the resort's services.

2. Reservation Requests

Submitting an online form does not automatically confirm a reservation. A booking becomes valid only after official confirmation from Torres Farm Hotel & Resort and completion of the required payment process.

• Availability is subject to change.
• Guests must provide complete and accurate information.
• Special requests are subject to availability.
• Rates may vary by date, package, room, or event.
• Promotional rates may include separate conditions.

3. Payments and Deposits

Required deposits, full payments, and payment deadlines will be communicated through official Torres Farm Hotel & Resort channels.

A reservation may be cancelled automatically when the required payment is not received within the stated period.

Guests should verify payment instructions before sending funds. The resort is not responsible for payments made to unauthorized individuals or unofficial accounts.

4. Changes, Cancellations, and Refunds

Reservation changes are subject to availability and may involve additional charges.

Cancellation and refund eligibility may depend on the selected accommodation, package, event, promotional rate, booking date, and cancellation period.

No-show reservations may be considered used and may not be refundable.

5. Check-In and Check-Out

Official check-in and check-out times will be provided during booking confirmation. Early check-in and late check-out are subject to availability and may involve additional fees.

Guests may be required to present valid identification, booking confirmation, and proof of payment upon arrival.

6. Guest Responsibilities

Guests are expected to behave responsibly and follow resort rules, safety instructions, and applicable laws.

• Observe designated operating hours.
• Respect other guests, employees, and local residents.
• Supervise children and dependents at all times.
• Use facilities only for their intended purpose.
• Follow pool, attraction, and activity safety rules.
• Avoid disruptive, dangerous, or unlawful conduct.
• Comply with health and security procedures.

7. Damage and Resort Property

Guests may be charged for damage, loss, excessive cleaning, or unauthorized removal of resort property caused by them, their visitors, or members of their group.

Torres Farm Hotel & Resort is not responsible for personal belongings that are lost, damaged, or left unattended, except where liability is required by law.

8. Safety and Use of Facilities

Certain facilities, attractions, and activities may involve physical risks. Guests must follow posted rules and staff instructions.

Management may restrict access to facilities because of maintenance, weather, safety concerns, capacity limits, or operational requirements.

9. Events and Group Reservations

Weddings, corporate events, school tours, private parties, and large-group reservations may require a separate agreement, deposit schedule, guest list, supplier policy, event timeline, and damage deposit.

Outside food, equipment, decorations, entertainment, and suppliers may require prior written approval.

10. Website Information

We aim to keep website content accurate, but photographs, rates, facilities, packages, schedules, and descriptions may change without prior notice.

Images may be for presentation purposes and may not reflect exact room arrangements or current operating conditions.

11. Limitation of Liability

To the extent allowed by law, Torres Farm Hotel & Resort is not liable for indirect, incidental, or consequential losses arising from website use, service interruption, third-party actions, events beyond reasonable control, or guest failure to follow safety instructions.

12. Force Majeure

The resort may modify, postpone, suspend, or cancel reservations or services because of severe weather, natural disasters, government restrictions, public health concerns, utility interruptions, security threats, or other circumstances beyond reasonable control.

13. Changes to These Terms

Torres Farm Hotel & Resort may revise these Terms and Conditions when necessary. Updated terms become effective once posted on the website unless otherwise stated.

14. Contact Information

For reservation questions or concerns about these terms, contact us through the resort's official channels.